The following article appeared in the Akron Beacon Journal:
With over 35 years experience in the industry, Bob Gaither has combined his extensive expertise with competitive pricing and superior service to drive business at Quality Carpet and Flooring.
"Our philosophy is to treat each and every customer like family," said Gaither. "We have the know-how to do the job right and are committed to professionalism and honesty in every sale. We work hard to do it better, offering the best products in flooring and carpeting and have excellent installers who are dedicated to customer satisfaction."
Gaither started in the business at age seven, working alongside his father who owned Quality Carpet for 50 years. After receiving a degree in sales and marketing, he spent four years working in corporate communications and sales.
"I realized that I missed the business so I rejoined my father in 1988," said Gaither. In 1995, he opened his own store, Choice Carpet and Flooring in Fairlawn. In 2003, he bought out his father, blended the stores, and renamed it Quality Carpet and Flooring to carry on the family tradition and company name.
"It was important for me to retain my father's reputation and heritage in the business, while offering a more extensive product selection such as ceramic tile, hardwood flooring, laminates, remnants," said Gaither. "Today, most of our business comes from referrals because we make it a point to know our customers and their needs and preferences."
Gaither feels that quality is at the forefront of his store. "When people buy carpeting, they want it to last and want someone who will be there to take care of any details," said Gaither. "With over 50 years in the business, we are strong, stable and readily available to find them the right look and style to complement their home decor. Selling is the easy part. We go the extra mile to ensure satisfaction!"
From installing to selling, measuring, estimating, answering questions and more, Gaither has hands-on experience in every aspect of the business. He oversees every job from sale to post-installation inspection and is dedicated to ensuring a job well done!