They had really good customer service and they were very prompt. They showed up exactly when they were supposed to and they were very friendly. We would use them again in the future.

~ Kerry M

The last job Bob did for me was replacing my family room carpeting. The room is 24 x 15. He suggested several types of carpeting for us to choose from, giving pros and cons of each. We were encouraged to take home large samples. When we couldn't decide between two samples for color he ordered even larger pieces to help us in our selection. I have used Bob for over 20 yrs and always found his pricing to be very competitive.. He carries fine quality merchandise and his sales people are knowledgeable about the products. Bob has always come to our home to measure before even giving a "ballpark" figure. This is at no charge. He grew up in the business as it was owned by his father previously.
Member Comments:
Bob measured the area and gave us a price range, high to low, after we told him the type of carpeting we were considering. For example, we wanted a high quality nylon not polyester or wool. As stated above, he went out of his way to be sure we were satisfied with our selection. Much of Bob's business is word of mouth. He is very interested in your satisfaction and wants you to be a return customer not just a one time sale to meet a quota. Our old carpeting and pad were removed and hauled away by his installers. The carpet is pre cut in his workroom prior to delivery so the installer has less chance of damage to your home by trying to wrestle a big roll of carpeting in your home. I have never had a bad experience with Bob. I recommended him to my clients as well because I trusted his work. When I had forgotten to clear a large closet so the carpeting could be installed he offered to come back later to do it at no additional charge. This was not just a special favor to me; it's the way he does business. Obviously, we were very happy with the result of our purchase.

~ Vic & Marty L

Customer Comments

I purchased carpet from Quality Carpet earlier this year, and was very happy with their service and value. They assisted me in selecting durable carpeting, and their installers did a very good job. They have been in business for a very long time. Strongly recommended.
Mike
Posted on 10/03/09
Review:  It was a good experience. We had a bad experience with another company, and had to have the carpet ripped out because it was of poor quality. We were very skeptical about using other companies, and had not used Quality Carpet & Flooring before. I had spoken with Dianne and she was very helpful. She called to make sure the scheduling was right and made sure we were ready to go. The people there, all of them, you couldn't find nicer people. We have two more rooms to do and will definitely call them again whenever we're ready for the rest of it.

Nancy & William Z.    17 Jan 2013

 

Thank you Quality Carpet and Flooring for the help yesterday with the carpet padding. You couldn't have been more kind and helpful. We will certainly do business with you in the future!

 

 

 

 

 

 

1755 Akron Peninsula Rd.        MAP          Phone:  (330) 923-0929

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Excellent service and information from Jim at the store. Brought home samples. Bob, the owner, did measuring and, with three contiguous but separate areas to measure (bedroom, walk through closet, vanity area) was very accurate. Both are friendly, helpful gentlemen. Installation was professional, speedy, and clean.

I'm sure I could have done more comparison shopping, and, in fact, checked a bargain-type carpet dealer. But I wanted experience, good advice, and a fair price. I feel I got that. I also am interested in new kitchen flooring and will be a return customer when I can afford it. ~ Paula G

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